TErms and conditions

Essence Productions Terms and Conditions

Refund Policy:

Cancellations are non-refundable. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket. All bookings are confirmed on receipt of full payment and if a seat is available. Reservations may be transferred to other classes with 30 days’ notice (depending on availability). If you are unable to attend a reserved booking, you are welcome to send someone else in your place. Email or contact essence productions  to advise of change. Essence Productions reserves the right to alter or cancel a class. Every effort is made to contact and accommodate guests in the event of alterations or cancellations. If a class is cancelled or moved to a date and/or time you are unavailable, you are entitled to a full refund. 

Code of Behaviour:

Essence Productions reserves the right to refuse admissions or evict a ticket holder in accordance with LPA Ticketing Code of Practice if they feel they compromise the health, safety or welfare of Essence Productions staff, venue and/or other guests with aggressive, abusive or unsafe behaviour.

To be fair to all guests, our events commence on time as advertised. Essence Productions reserves the right to admit latecomers only when/if there is a suitable break in performance.  Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.

Ticket Resale

Booked tickets may not, without Essence Productions prior written consent, be on-sold or offered for sale at a premium, offered as a prize or inducement, packaged or otherwise used for advertising, promotional or other commercial purposes. Essence Productions reserves the right to cancel any ticket sold or offered for sale or otherwise provided or distributed in breach of this condition, without refund to the consumer.

Tickets can, however, be transferred to another person if the ticket holder is unable to attend the event.


Gift cards:

Gift vouchers are valid for 36 months from date of purchase.

Online Gift Vouchers and Physical Gift Cards are not refundable and not redeemable in part or in full for cash.

Cards and Vouchers can be used in multiple transactions prior to the date of expiry.

Gift cards and printed Online Gift Vouchers should be treated like cash and cannot be re-issued.

Essence Productions is not responsible for lost, stolen or damaged cards and vouchers.


www.essenceproductions.com.au (“this website”) is operated by Essence Production (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Collection of Your Information:

We collect selected information about you through our websites in an effort to improve your experience, as well as to occasionally communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Essence Productions, our users, or others.

Types of Information Collected:
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We may receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information:
We may use your collected information in the following ways:
– To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
– To verify your identity and to assist you if you have forgotten your username or password
– To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.
– To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.
– To internally analyse trends and statistics.
– To improve or update this website and our products / services.
– To protect the security or integrity of our website and our business.
– To respond to your enquiries and communicate with you if necessary.


You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request.

Please Contact Us if you wish to opt out of receiving communications from Essence Productions.

Website and Credit Card Security:
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.essenceproductions.com.au uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.essenceproductions.com.au, especially if you access www.essenceproductions.com.au from a shared computer.

Linking to Third-Party Websites:
When taken to third party websites via links on our site, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet and take care not to post links that compromise the privacy of our customers, Essence Productions cannot be responsible for the actions of any third-party web sites.

Changes to our Privacy Policy:
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us.